Any orders placed before 12:00pm will be dispatched same day on our Parcelforce 24 hour service or smaller items via Royal Mail.
On our Parcelforce service full tracking will be provided via the ebay app and through SMS and email. We don't currently offer a tracked service for royal mail.
We do offer combined shipping on 2 or more items but please contact us before to discuss the options.
We hope you will love your purchase, however if you need to return it, we have a 30 day return policy.
Customer Contracts Regulations 2014
Under new consumer regulations, if you purchase your product from us over Ebay you have the right to cancel the order without any given reason as long as you contact us within 30 days of receiving your complete order. All items must be returned to us in 'as new or showroom' condition meaning they should show no signs of use, wear and tear or damage.
Packing Returned Items
Please retain all the original packaging for your items until you have decided to keep the goods, this is very important as an additional charge will be made for items returned without the original packaging.
If you wish to return any items within the 14 day Right To Cancel period, all items must be packed in a strong cardboard box with appropriate internal packaging to protect the items and prevent them from moving around in transit to avoid scratches or damage. Into Music cannot accept responsibility for any item that is damaged due to insufficient packaging, and your return will be refused or refund reduced if items are not packaged correctly.
Once returned to us we will process a full refund, where delivery has been charged on the original shipment we will refund our standard delivery charge but enhanced or timed delivery charges will not be refunded.
Please note the cost of returning the items to us must be covered by the customer (this does not apply to faulty goods still under warranty) and where goods have been damaged, marked or show signs of excessive testing or use (outside the normal bounds of showroom use) a charge will be made to compensate for the reduction in value.
